Sustainability Policy

Sustainability Policy

With the aim of ensuring the effective use of natural resources with an awareness of environmental and energy responsibility; increasing energy efficiency, developing renewable energy sources, minimizing all kinds of waste arising from resource consumption, separating waste at source and disposing of hazardous waste without harming the environment, complying with relevant laws and regulations and continuously improving, contributing to instilling environmental awareness in our employees, guests, tour operators, suppliers and society, turning our policy into a way of life, ensuring continuity of our practices so that it spreads to every area of our lives, and keeping it open to public review are our goals.

We aim to provide regular training for our employees and, by continuously improving working conditions, identify hazards and risks they may be exposed to in advance and prevent possible work accidents and occupational diseases.

By complying with legal requirements and our own requirements, our occupational health and safety policy is to protect human health and human rights as a team, to provide a safe and healthy working environment, to raise awareness of all our employees through training and adopt as a core duty that they do not endanger their own health and safety, that of other employees, and that of our guests; and to continuously improve the prevention culture by reviewing our risk analyses.

Without allowing discrimination based on race, gender, disability and similar matters, we aim to work to prevent the exploitation of vulnerable groups, and to increase both the number and quality of local employment created by tourism, including improving wages and service quality.

Within the scope of our capabilities, our hotel commits to providing accessible tourism services for everyone and informs customers and stakeholders clearly and accurately via our website about the level of accessibility.

Our aim is to contribute to cultural heritage and minimize any damage to it. Our purchasing policy focuses on local, environmentally friendly, fair-trade-based and efficient purchasing. We monitor our suppliers’ sustainability-related processes. By identifying our guests’ expectations and needs in advance, we aim to achieve maximum satisfaction.

Our aim is to provide social and economic benefits to the local community and minimize negative impacts on the public.

Our hotel provides accurate information to all audiences in promotions. We always use real visual materials in promotion. Across our website, social media accounts and other printed/written promotion channels and marketing communications, our hotel maintains a transparent and realistic approach regarding our products and services.

In our region, we take all necessary measures to increase local employment, protect and enrich natural life, and we share all activities we carry out to protect our environment with the public.

Quality Policy

We establish our quality management system in accordance with international standards and ensure its implementation.

With the belief that there can always be something better, we continuously measure the services we provide to our guests and carry out improvement efforts.

With the pioneering work we do, we guide the sector and set an example.

We build our open and transparent management approach on the principles of professionalism, honesty, diligence and reliability.

In line with our brand standards, we provide service and adopt an approach to immediately correct any issues that arise.

We value continuity of training and provide the necessary resources so that our employees perform their work consciously, correctly and safely; with an understanding of quality, guest focus, increased care for the environment, occupational safety and food safety.

In our investments, by considering guest expectations and applying evolving and up-to-date technologies, we use our experience, knowledge and skills positively to improve ourselves.

By operating in national and international markets and competing effectively, we commit that our hotel will not depart from the understanding of “superior quality” in order to always remain a leader.

Food Safety Policy

Our aim is to continuously improve food safety management, increase its effectiveness, cooperate with our suppliers in our efforts, and ensure that product safety and quality are protected at every stage of the supply chain by prioritizing human health.

Our aim is to ensure our guests’ trust and satisfaction in food consumption.

We aim to periodically assess food safety risks.

In order to ensure continuous improvement of processes, we aim to mutually share the food safety experience gained with suppliers, institutions and guests.

To ensure stability and continuity of service, we organize training activities needed for our personnel and suppliers to understand, adopt and implement the Food Safety Management System, create awareness through trainings and help them internalize the system.

From purchasing raw materials to consumption of produced foods, we commit to protecting human health by fully implementing hygiene rules across all food production, service and storage areas, and to complying with the requirements of legal and international legislation and regulations.

Occupational Health and Safety Policy

In line with our purpose and all parties we do business with, we accept people as our most valuable asset and adopt creating a safer and healthier working environment as a priority business objective.

To increase the performance of our Occupational Health and Safety management system, we identify and evaluate hazards, risks and opportunities arising from our activities and from outside the workplace. We address hazards and risks at their source to eliminate them.

We take protective and preventive measures for all parties and stakeholders. In all our activities, we use suggestions and opinions of our employees and employee representatives as the most important resource for continuous improvement.

We commit to increasing the occupational health and safety awareness of all our employees and stakeholders and to continuously improving our OHS management system through periodic goals and reviews, while complying with legal regulations.

Human Rights, Equal Opportunity and Employee Rights Policy

By making it our aim to provide a safe and healthy working environment within our organization, we do not discriminate in recruitment, compensation, training, rewarding, promotion, termination or retirement based on race, religion, caste, national origin, disability, age, gender, sexual preference, association/union membership or political identity.

We support women’s participation in the workforce in all our departments and provide equal opportunities.

Our organization aims to increase the number and quality of local employment created by the workforce.

We provide clean showers, drinking water, meals, transportation opportunities and staff accommodation for employees.

We do not tolerate physical, mental or corporal punishment or verbal pressure, and we value ensuring that employees can clearly express their wishes and suggestions under our open-door policy.

We value career planning and ensure that all employees work within a team spirit rather than individually.

We foster a sense of belonging among our employees and protect their private and personal information.

We legally implement paying overtime as wages (for economic contribution) rather than as time off, and granting annual leave rights immediately after entitlement.

By valuing professional competence and experience, we aim not to set an upper age limit and to provide regular training for our employees; thus creating a common management language and strengthening our culture that encourages continuous learning.

We aim to prevent possible work accidents and occupational diseases by continuously improving working conditions and identifying hazards and risks in advance.

We pursue a fair working and compensation policy that meets legal regulations and established standards.

We ensure that all employees benefit from the social rights, fringe benefits and rewards we provide.

We consider it our duty to respect and protect the rights our employees have under laws and regulations.

Vulnerable Groups and Children’s Rights Policy

Children are the entrusted future. Recognizing them as individuals, respecting their rights, and protecting them against all kinds of psychological, physical, commercial and similar exploitation are among our top priorities.

To ensure this, in accordance with the principle of not employing child labor as set out in the International Labour Organization’s Declaration on Fundamental Principles and Rights at Work, we do not allow child labor in our organization and we expect the same sensitivity from all our business partners.

Within our business, we provide environments/opportunities that contribute to children’s development where they can express their thoughts, wishes and feelings comfortably, and feel free and at ease.

We provide training to our employees on preventing and recognizing child abuse.

We ensure that children are under adult supervision during activities they participate in.

We organize trainings to raise awareness on protecting children’s rights and support relevant projects.

When we witness suspicious actions involving children, we first inform hotel management and, when deemed necessary, seek help from official authorities.

We do not allow vulnerable individuals—those who are insufficient, unable to give consent, and who may face severe consequences if their personal data is made public—such as women, infants and young children, the elderly, pregnant women, people with mental disorders, refugees, people with disabilities, ethnic minorities and patients—to be exposed to abuse, harassment, discrimination, suppression, coercion, slander and similar situations.

We are always aware of the value they add to the world and to our organization, and we support their presence.

Accessibility / Guests with Disabilities Policy

To ensure accessibility standards in all areas of our facility and remove barriers, we implement the mandatory minimum standards required by law.

Within the scope of accessible accommodation, our aim is to arrange the elements that can be provided for a non-disabled individual in a way that also covers guests with disabilities.

In line with the objectives of the Ministry of Culture and Tourism, we aim to create financial support and human resources of appropriate quality and quantity so that our facility can provide accessibility-supporting services properly.

We aim to carry out continuous improvement efforts to provide our guests with disabilities a healthy, peaceful and safe environment in our facility.

We strive to make continuous improvements not only for guests with physical disabilities, but also for our guests who cannot participate in tourism activities due to barriers such as visual or hearing impairments.

Our hotel regularly performs maintenance and repairs of accessibility arrangements and infrastructure and provides improvements when necessary.

We also regularly inform our employees regarding accessibility.

We commit to providing accessible accommodation services for guests with disabilities in the same environment as everyone else, and to informing customers and stakeholders clearly and accurately via our website about the level of accessibility.

Women’s Rights and Gender Equality Policy

We value gender equality within our business.

We ensure the health, safety and well-being of all our employees regardless of gender.

We support women’s participation in the workforce in all our departments and provide equal opportunities.

We act with the policy of “equal pay for equal work” without gender discrimination.

We distribute tasks by observing the principle of equality.

We provide the necessary environment for equal access to career opportunities.

We create training policies and support women’s participation and increased awareness.

We support women being in company management and offer equal opportunities.

We do not allow women to be exposed to abuse, harassment, discrimination, suppression, coercion, slander and similar situations under any circumstances.

We are always aware of the value they add to the world and to our organization, and we support their presence.

Customer Satisfaction Policy

With our experience and the responsibility we have undertaken to provide the best service to our guests, we aim for customer satisfaction. On the path to this goal, together with all our employees and managers, we adopt a clean and healthy understanding of quality and plan to keep effectiveness in this direction continuous.

Our guests are the reason we exist. We believe we can increase our competitive power by ensuring guest satisfaction and thus reach much better positions in the markets we operate in.

Tracking our guests’ complaints, informing our guests on the matter, and turning complaints into opportunities by resolving them is our primary duty.

By identifying our guests’ expectations and needs in advance and analyzing them, our aim is to ensure maximum guest satisfaction through corrective actions.

We see our guests’ opinions as an opportunity to improve ourselves; we blend guest requests and expectations with our managers within a quality approach, raise awareness of our staff accordingly, and aim to maximize guest satisfaction.

Training Policy

For our hotel, all staff from top to bottom in the management pyramid are part of the chain.

Ensuring customer satisfaction fundamentally depends on qualified personnel and keeping knowledge up to date.

We are aware of the importance of training for building a corporate culture, promoting sustainable tourism topics, and developing environmentally conscious individuals.

Ensuring our staff’s personal development starts with orientation and on-the-job training and continues through the trial period. By following evolving global conditions, we keep our staff’s trainings and drills up to date through periodic support from internal and external providers. • Local staff are preferably our priority.

Purchasing and Local Supplier Policy

For sustainability, protecting the environment and minimizing our business’s negative impacts on the environment, and contributing to the development of the society we are in by ensuring sustainable purchasing are our primary goals.

We pay attention to selecting food and beverage items purchased for our facility from locally produced products that are of high quality, fit for purpose and compliant with relevant legislation. To limit and minimize the environmental impacts during our operations, when purchasing we will evaluate the following criteria along with price, quality and suitability, and consider not only the purchase cost but also the life-cycle cost: • Preference for equipment/products that consume less energy, • Preference for equipment/products that consume less water, • Preference for equipment/products/services that generate less waste, • Preference for materials that cause the least harm to the environment, • Replacing cooling gases and equipment at end of life with new cooling machines compliant with environmental legislation, • Creating awareness by contacting our suppliers regarding the supply of sustainable products and services.

Using natural resources without harming the ecosystem is also valued. In all purchasing activities, animal rights and the sustainability of wildlife species are respected, and prohibited products are not procured.

We prefer environmentally certified products and suppliers for wood, paper, fish, other foods and products sourced from the wild. If certified products or suppliers are not available, we research origin and production methods.

To minimize waste, we aim to carefully manage consumables including food, prefer reusable, returnable and recycled products, and expect suppliers to minimize and properly manage their waste.

Practices such as using energy-saving products and purchasing from local/regional businesses are valued for the environment. We also aim to support local entrepreneurs in developing and selling sustainable products and services.

By adopting the principles of fair trade, we avoid corruption, bribery and conflicts of interest. Priority is given to business partners who comply with commercial ethics and legal legislation. In addition, the intellectual property rights of all business partners are protected.

Our organization works with local/regional suppliers to ensure responsible sourcing and to fulfill and support our social responsibility across the entire supply chain.

We see our raw material and technical suppliers as important partners with whom we develop trust relationships through open, equal and fair trade. Our organization also promotes the Sustainable Management System across the supply chain, including our suppliers, by taking into account environment, quality, occupational safety and human rights in order to gain society’s trust.

Environment and Waste Management Policy

We carry out our activities with an awareness of our responsibilities towards the environment and society, with belief in continuous improvement and sustainable environment, and we will ensure its continuity. By keeping under control factors that may cause environmental pollution, we will minimize the pollution and damage we may cause to the environment.

We will fulfill our legal obligations and comply with environmental legislation and administrative regulations. By using the best possible technology during our activities, we will minimize the negative impacts we may have on the environment.

We will share our efforts to protect the environment and build environmental awareness with our employees, guests, suppliers and society, and ensure it is adopted as a philosophy of life.

By organizing necessary trainings to increase environmental awareness, we will ensure that our employees become informed, aware and motivated regarding the environment. In order to prevent environmental pollution, we will work to reduce pollutants at source, reuse or recycle them.

We will use energy and natural resources at appropriate levels and implement actions to prevent unnecessary resource consumption. Environmentally friendly and efficient products will be purchased and supplied for zero waste, waste reduction and reduction of chemical use.

After each department’s activities, potential environmental risks will be identified and measures will be taken to reduce resulting waste. We will develop solutions for waste separation across the facility and rooms. We will ensure that hazardous waste generated in our facility is disposed of within the scope of environmental legislation and that this is continuously carried out within our organization.

We store waste properly in separate areas according to their characteristics, deliver them to licensed/authorized companies without exceeding legal storage time limits, and keep records.

To keep our natural resources sustainable, we will regularly monitor our water and electricity consumption and take preventive measures to avoid excessive consumption. To prevent excessive chemical consumption, we will provide training to our staff regarding the necessity of using chemicals in sufficient amounts.

We will continue to prioritize biological control methods in garden maintenance and continue applying drip irrigation for water saving.

We will carry out regular drills with Emergency Response Teams to prevent potential emergencies and environmental disasters.

We will continuously improve our Environmental Management System. We will continue to fight against pollution arising from soil, water, air, light, noise, erosion and surface runoff, and ensure effective use of natural resources.

We strive to minimize our carbon footprint and greenhouse gas emissions.

We will provide reminder information at regular intervals to increase environmental awareness among staff and guests. We will continue announcements through staff-oriented environmental awareness boards. We measure our performance in environmental management, monitor it with targets, and aim to improve it.

Energy Management Policy

To protect our world from possible dangers, we use our energy efficiently and set targets to reduce our energy consumption.

For this purpose;

In order to fulfill both our responsibilities towards nature and our legal obligations, we follow national and international standards, laws and regulations; we voluntarily carry out efforts to reduce energy use and/or continuously improve our energy consumption performance, and we monitor the results of our efforts.

We set targets and include energy efficiency in our training programs to ensure participation of our employees.

We value cooperating with all our stakeholders to create common goals and outcomes in energy management.

On these matters, we strive to maintain interaction with our guests, employees, visitors and all business partners to reach a collective awareness and consciousness level.

We seek, purchase and use energy-efficient suitable product, equipment and technology alternatives.

We aim to document our Energy Management System, spread it across all our departments, update it when necessary, review it and continuously improve it.

We evaluate energy risks and potential emergencies such as energy constraints, and plan measures that can be taken.

Water Efficiency Policy

As a hotel, we use our water efficiently against possible water risk and set targets to reduce water consumption. For this,

We follow national and international standards, laws and regulations; we voluntarily carry out efforts to reduce water use and/or continuously improve our water consumption performance, and we monitor the results of our efforts.

We set targets and include water saving in our training programs to ensure participation of our employees.

We value cooperating with all stakeholders on water management. In these matters, we strive to maintain interaction with our guests, employees, visitors and all business partners to reach a level of awareness and consciousness.

We seek, purchase and use product, equipment and technology alternatives suitable for water efficiency.

We aim to document our Water Saving Management System, spread it across all departments, update it when necessary, review it and continuously improve it.

We evaluate water risks or potential emergencies such as water outages, and plan measures that can be taken.

We commit to complying with all mandatory legislation regarding sustainable water use, reducing water consumption rates, determining methods related to effective and reuse of water, and developing and implementing water saving models for sustainable water management.

Supporting the Local Community Policy

Our aim is to protect local resources and provide benefits to the regional economy by ensuring local employment and sourcing.

To maximize social and economic benefits, we prefer to support the community we are in and to support local entrepreneurs.

We try to procure our raw materials from local suppliers in order to support projects that will develop the local community, support entrepreneurs and contribute to development.

We also pay attention to selecting our employees locally in our hotel employment. We support activities in cooperation with local non-governmental organizations.

Destination Participation Policy

In our region, support is provided to public and private projects that protect cultural heritage and nature.

Our aim is to display art and handicraft products produced by local people, increase visitors’ local spending rate, and maximize contribution to the host destination.

Our aim is to inform guests about local culture and appropriate behaviors in the region.

We include local administrations in the processes regarding planning, management and tourism development in the region through exchange of views with other stakeholders of tourism.

We participate in measures to protect and strengthen the quality of urban and rural areas and prevent physical and visual deterioration of the environment. We support respecting and strengthening Turkish culture, traditions and historical heritage.

Cultural Heritage and Promotion Policy

We consider it our responsibility to know the regions we are in, respect their historical values and cultures, and contribute to their economic and social development.

We inform our guests via our reception about all historical areas and unique beauties on the cultural heritage list in our region, and promote them in our hotel areas and points of sale.

We provide information about transportation to historical areas and cultural heritage points, behavioral rules in these areas and cultural values. We work to protect local culture and traditions, prevent discrimination based on opinion, ethnicity, belief, etc., and to protect the natural fabric and historical, cultural and archaeological assets in the regions we are in.

We support introducing the region’s food, activities, culture and traditions to guests, and we hold discussions so that local characteristics, sensitivities and needs of local people are taken into account in decisions.

We commit to guiding our guests in cultural interactions, informing them about rules of conduct, not preventing local people’s access to cultural heritage, and respecting all rights of the local community.

Biodiversity Conservation Policy

We take biodiversity and ecosystem issues into account when developing our environmental strategies and designing our activities.

Our aim is to protect the ecological system in the terrestrial areas belonging to our facilities, and ensure the protection and sustainability of natural life around us by monitoring invasive species.

Protection of Wildlife and Animal Health Policy

Our organization is aware of and complies with existing local, national and international regulations and guidelines regarding wildlife interactions, including monitoring wildlife.

Based on recommendations of wildlife experts, the organization complies with the development and implementation of local laws and guidelines for wildlife interactions, including wildlife viewing, as appropriate.

Unless explicitly approved by internationally accepted standards or in cases where standards do not exist, direct interactions guided by independent wildlife expert advice—especially feeding—are not allowed.

Measures are taken to minimize disturbance to wildlife. Impacts on wildlife welfare are regularly monitored and addressed.

We are aware of laws and regulations related to captive wildlife together with public institutions and civil society organizations and cooperate with them.

Our organization is aware of and complies with laws and regulations related to animal welfare. The conditions, shelter and treatment of domestic animals are regularly managed.

Stakeholder Communication Policy

Our hotel provides accurate information to all audiences in promotions. We always use real visual materials in promotion. Across our website, social media accounts and other printed/written promotion channels and marketing communications, our hotel maintains a transparent and realistic approach regarding our products and services.

Our hotel also shares what it does regarding policy and sustainability, as well as its actions and processes, with employees and customers in an open and transparent manner.

To do this, our hotel website is used. Information about sustainability performance is provided on our website. At our hotel, there is a system that aims to receive feedback about our sustainability performance, policies and practices from our customers, public institutions, municipalities, employees, local community and all other relevant individuals and organizations. Through this system, we receive feedback from both our staff and our customers.

Our system is organized to enable and encourage our customers and staff to provide feedback quickly, simply and effectively.

Customer satisfaction is valued in our hotel. Customer satisfaction includes feedback received from the above-described sustainability system. Results are analyzed. Negative feedback and the response given are recorded and necessary measures are taken.

Our employees know what they need to do within our management system and sustainability-related policies and practices.

What our employees need to do is defined in writing, communicated to them, and necessary training and guidance are provided regularly. Trainings on this subject are recorded.

Our employees take an active role in improving and continuously enhancing our management system and sustainability performance.

We review and improve our system in line with feedback from our employees.